questions to ask water damage company

What to ask a restoration company before you hire them

Who answers at 3am. Who logs the readings. What is on the invoice that is not on the website.

Who picks up the phone overnight — a dispatcher who can send a crew, or a call centre that books the morning?

Will they give you a drying log with marked points and targets?

Is the rate card public? Fuel surcharge? Contractor fee? Equipment billed until someone remembers to pick it up?

Are they IICRC certified, and will they print the numbers? WorkSafeBC and the municipal licence in this market?

Will the same company hang the drywall, or do you get a second set of strangers after the fans leave?

If they cannot answer those without a brochure, keep calling. Our answers are on the site, including the rates.

Still wet? Call.