Day 0
28.4%
Standing water pulled, first grid logged
commercial
Richmond ground floor
A failed sump put groundwater across a Richmond slab overnight. After-hours extraction so the space could trade. Rebuild of damaged millwork quoted after the log.
| Loss | Sump failure, ground floor |
|---|---|
| Property | Retail bay, slab-on-grade |
| Category | 2 |
| Affected | Sales floor and stock room, 1,800 sq ft |
| Call received | 01:12 |
| On site | 02:01 |
| Equipment | 8 air movers, 2 high-capacity dehumidifiers |
| Dry by | Day 5 |
Downtime was the cost. We worked the night. Water category was not a clean supply line. Selective contents came out. Stock that could be saved went to climate storage.
Slab-on-grade drying is slower than a framed basement. We said so on hour one. Equipment cap still five days unless they approved an extension.
Insurance vs out-of-pocket was their call. Rates are published either way.
Moisture readout
Day 3
16.6%
Stock room at target, sales floor not
Day 5
12.0%
Target met. Written rebuild scope issued.
Dry by day 5
Readings to target
Surfaces read dry days before cavities do. Stopping here is where callbacks, odour, and mould come from.
Day 0
24.1%
Extraction complete, equipment set, first readings logged
Day 1
21.8%
Readings at marked points, plan adjusted
Day 2
18.4%
Surfaces read dry. Cavities do not.
Day 3
15.2%
Cavity readings approaching target
Day 4
12.9%
One point still above target — equipment stays
Day 5
11.6% · target
Target met at every point. Equipment out, log closed.