Technician inspecting an opened ceiling cavity above a pooled hardwood floor in a Kitsilano townhouse at night.
FIG. 12 — 00:28 · KITSILANO TOWNHOUSE

residential

Kitsilano supply line

A potable line failed in an upstairs bath. Water followed the joists into the living room below. Extraction the same night. Log closed on day 4 when every marked point met target.

LossSupply line, second floor
Property1974 townhouse
Category1 (clean water)
Affected3 rooms, 620 sq ft
Call received23:41
On site00:28
Equipment6 air movers, 2 dehumidifiers
Dry byDay 4

The loss was a supply line, not groundwater. Category 1 on arrival. We shut the valve, extracted standing water, and opened a small inspection hole in the ceiling below — the cavity was wet two rooms from the bath.

Equipment: six air movers and two dehumidifiers. Readings logged daily at marked points. Surfaces looked dry on day 2. Cavities were not. Equipment stayed.

Rebuild of the opened ceiling and paint was a written scope after the log closed. Neighbourhood only. Photographs are published with permission.

Moisture readout

Day 0

24.1%

Extraction complete, first readings logged

Day 1

21.8%

Plan adjusted at marked points

Day 2

18.4%

Surfaces read dry. Cavities do not.

Day 3

15.2%

Cavity readings approaching target

Day 4

12.1%

Target met. Equipment out, log closed.

Dry by day 5

Readings to target

Surfaces read dry days before cavities do. Stopping here is where callbacks, odour, and mould come from.

Day 0

24.1%

Extraction complete, equipment set, first readings logged

Day 1

21.8%

Readings at marked points, plan adjusted

Day 2

18.4%

Surfaces read dry. Cavities do not.

Day 3

15.2%

Cavity readings approaching target

Day 4

12.9%

One point still above target — equipment stays

Day 5

11.6% · target

Target met at every point. Equipment out, log closed.

Still wet? Call.

We answer 24/7 — a person, not a service. If you would rather not talk, tell us what happened in four taps and we will call you.